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How to Listen Better [A Practical Approach to the Art of Listening Effectively] Reprint

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Book Information

Publisher:Sterling Publishers Private Ltd.
Published In:2010
ISBN-10:8120717996
ISBN-13:9788120717992
Binding Type:Paperback
Weight:0.42 lbs
Pages:pp. viii + 93 + [2], Indices, Biblio.

The Title "How to Listen Better [A Practical Approach to the Art of Listening Effectively] Reprint" is written by Pramila Ahuja. This book was published in the year 2010. The ISBN number 8120717996|9788120717992 is assigned to the Paperback version of this title. The book displayed here is a Reprint edition. This book has total of pp. viii + 93 + [2] (Pages). The publisher of this title is Sterling Publishers Private Ltd.. We have about 4903 other great books from this publisher. How to Listen Better [A Practical Approach to the Art of Listening Effectively] Reprint is currently Available with us.

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About the Book

Listening is the most used of all communication skills. It brings about changes in people's attitudes. Ineffective listening can cause serious problems in any situation-be it religious, marital, educational or business.

This Book helps you develop skills and techniques of listening, which is a step towards enhancing your image in all spheres of life.

About the Author

Pramila Ahuja holds a doctorate in education from the University of Bombay. An expert in the field of Listening, she was associated with ICSS, New Delhi.

G.C. Ahuja, a research officer at CIIL, Mysore, has written extensively on the subject of education and reading.

Contents

Preface

I. WHY STUDY LISTENING? :
1. Poor Listeners are Expensive Employees
2. Through Listening you Understand and Recognize People
3. Listening is Not Only More Valuable than Speaking, it's also Safer
4. Summary
5. Let us have a Dialogue

II. THE LISTENING PROCESS :
1. Factors of Good Listening
2. Attributes of Good Listening
3. Listener Must Share Responsibility with the Speaker
4. Listening with your Eyes
5. Summary
6. Let us have a Dialogue

III. How To LISTEN :
1. Listening Skills Facilitate Communication Process
2. You are you
3. How to and what to Listen for
4. Listen with an Open Mind
5. Active Listening
6. Understanding Another's World
7. Empathic Listening
8. Critical Listening
9. The Listener as Critic
10. Isms Indeed
11. Precautions while Listening to the Verbal Messages
12. Listening and thinking : The gap in Speeds
13. Identifying our Pre-sets
14. Summary
15. Let us have a Dialogue

IV. BARRIERS AND BREAKDOWNS IN LISTENING :
1. People Need Psychological Space : Quantitative and Qualitative
2. Short-circuits in Communication
3. Tendency to Judge and Evaluate
4. Develop a Sensitive ear and the Ability to Observe Carefully
5. Listening Efficiency Can be Developed
6. Summary
7. Let us-have a Dialogue

V. LISTENING TO CONFLICTS :
1. Honest Disagreement Should be Voiced, Heard and Discussed
2. Non-verbal Channels are Equally Important
3. Non-verbal Behaviours Vary with the Individual
4. Nonverbal Behaviours Vary Culturally
5. Non-verbal Behaviours are Habits
6. Deception Leaks out Non-verbally
7. Silent Messages
8. Summary
9. Let us have a Dialogue

Epilogue