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The Dynamics of Service Reflections on the Changing Nature of Customer/Provider Interactions 1st Edition

The Market Value Process Bridging Customer & Shareholder Value 1st Edition,0787902756,9780787902759

The Market Value Process ...

Alan S. Cleland ...

Our Price: $ 68.62

Monitoring, Measuring, and Managing Customer Service 1st Edition,0787951390,9780787951399

Monitoring, Measuring, an ...

Gary S. Goodman

Our Price: $ 64.56

Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System 1st Edition,0787953105,9780787953102

Improving Customer Satisf ...

Michael D. John ...

Our Price: $ 58.32

Customer Winback How to Recapture Lost Customers and Keep Them Loyal 1st Edition,0787946672,9780787946678

Customer Winback How to R ...

Jill Griffin, M ...

Our Price: $ 59.53

Total Customer Satisfaction A Comprehensive Approach for Health Care Providers 1st Edition,0787943924,9780787943929

Total Customer Satisfacti ...

Stephanie G. Sh ...

Our Price: $ 161.36