What is Printsasia Return and Exchange policy?
Printsasia is committed to ensure client’s satisfaction with their transparent and ethical return policy. If for any genuine reasons, you are not entirely satisfied with your purchase, we offer an easy15 day money refund or exchange guarantee. In the unlikely event, an order you have placed from us is not received in good condition or for any other reason you are cancelling your order, you may return the package in the same condition as you received it. In such case, we can issue you full refund before we started processing your order.
Printsasia request all its customers to properly check the Book details page before placing an order to know about what you will get. Printsasia may ask for relevant proofs or evidences as and when required for facilitating returns.
How To Return An Item Purchased At Printsasia?
If you want to return the packet, please contact us with the reason for return at firstname.lastname@example.org. We will look into the matter and see if we find it’s an authentic case of return we will issue you a Return Authorization Note or RAN. You just need to take the printout of this Return Authorization Note and fix it on the returning package.
All return orders should be properly packed to save from damages and bear return number on it.Contact us at email@example.com to get the return number. All return packets should be sent trackable so that we can check the packet status as and when required. Packet NOT sent trackable may NOT be eligible for refund.
What Eligibility Is Needed To Receive A Full Refund?
To be considered eligible for a full refund, all books must be in their original packaging, book spine intact, no excessive damage to cover or contents. Refund of the purchase price of items would depend on the nature and reason of return.
Conditions for initiating a return: We may offer 100% return or, at our discretion, refund item(s) in cases where:
- Incorrect or wrong book delivered
- Number of books sent more than asked
- Book(s) damaged badly in transition (a photograph of defective or damaged book may be asked for in this case)
Book (s) that is/are returned for any reason other than mentioned above may not permit returns or may be subject to a restocking fee.
My Package Is Lost, What Happens Next?
For any such information, please drop us a mail at firstname.lastname@example.org
or you can live chat with our customer support team on any day of the week and at any time.
When Can I Expect To Receive My Refund?
The entire amount paid by you including shipping and tax will be transferred to your account as soon as we receive your return. We will inform you when the refund has been completed.
Note: Shipping is refundable only if the wrong delivery resulted from a mistake by the Printsasia. If you made a mistake or have changed your mind, you will have to pay for all shipping charges when returning or exchange an item.
What is Printsasia Cancellation Policy?
- Printsasia and its Licensee reserve the right to cancel a confirm order at any point of time. Confirm order here means order placed by the customer on any of the Printsasia website(S) and order confirmation mail sent by Printsasia against that order
- The order can be cancelled at any stage of processing order and no prior notice will be sent to the buyer for that
- Upon cancellation of the order buyer will be informed through mail within 30 days of the cancellation date
- Order can be completely cancelled or may be cancelled partially depending on the availability of the ordered item(s)
- On the event of cancellation if buyer has paid money, in advance, to Printsasia through Bank transfer, check, credit /debit card the full refund will be issued to buyer within 30 working days. The refunded amount will be credited back to the same account/card through which it has flowed in to Printsasia account. If the payment mode is check, the check will be destroyed or returned to customer as mutually agreed by the seller and Printsasia representative. Bank draft can also be used by Printsasia to refund customers in case customer is unwilling or reluctant to disclose his/her bank account number. No interest can be claimed in any condition by the buyer for the amount paid in advance to Printsasia against a cancelled order
- For any further query on cancellation policy, please reach out to us on email@example.com