Creating and Delivering Your Value Proposition Managing Customer Experience for Profit

The Title "Creating and Delivering Your Value Proposition Managing Customer Experience for Profit" is written by Cindy Barnes. This book was published in the year 2010. This book has total of pp. 232 (Pages). The publisher of this title is Kogan Page Limited. We have about 2136 other great books from this publisher. Creating and Delivering Your Value Proposition Managing Customer Experience for Profit is currently Not Available with us.You can enquire about this book and we will let you know the availability.

In recent years, developing a value proposition has become the prime consideration for businesses. A value proposition is an analysis and quantified review of the Business benefits, costs and value that a company can deliver to prospective customers and customer segments.

Creating and Delivering your Value Proposition provides guidance for business leaders-demonstrating why having a strong value proposition is so important for a company. This practial new title shows readers How To build, deliver and harness value propositions to create profitable growth for a business by utilizing the experience of clients and customers.

Featuring global case studies and examples, Creating and Delivering your Value Proposition is an essential guide to understanding and developing a value-focused strategy for all senior practitioners.

Cindy Barnes is the founder and CEO of Futurecurve, A product and service innovator and strategic business developer, she gained her practical experience at leading organizations such as Panavision and Capgemini, where she created the value proposition function and led business development.

Helen Blake is a leading marketer and business developer and has held senior positions in a number of the world’s largest consulting firms, including Accenture and KPMG. Helen is on the board of Futurecurve.

David Pinder is a renowned marketer and business writer. He held senior sales and marketing positions in Procter & Gamble, Hertz and Forte Hotels, and now provides value-creating marketing and communications support for leading companies, including Accenture.

Futurecurve is a leading management consultancy that helps organizations discover, create and build market-facing value.

Introduction

I. WHAT DO YOU REALLY THINK ABOUT CUSTOMERS? :
1. Introduction
2. What do You Really Think About Customers?
3. The Lessons of Childhood
4. The Experience of Now
5. Technology and Customer Power
6. USP, FAB, VP, POP/POD : Analysing the Alphabet Soup
7. Client-focused, not Client-run

II. WHAT IS A VALUE PROPOSITION? :
1. Why do You Need to Build a Value Proposition?
2. Some Definitions
3. Exploring the Value Proposition Concept
4. Value-Benefits minus Cost
5. Introducing the Value Proposition Builder™
6. Focus
7. From Top Level to Specific
8. To Sum it Up...

III. THE VALUE-FOCUSED APPROACH :
1. The Value-focused Enterprise
2. Value Creation, Alignment and Decision Making
3. Strategic Intent
4. B2B Service and Solutions Providers and the Consultative Selling Imperative
5. Strategic Value Pathway : Customer Intimacy
6. Sales Mode : Consultative

IV. Creating Your Value Proposition
V. VALUE PROPOSITION BUILDER : MARKET :
1. Analysing Your Market
2. Define the Specific Group (s) of Customers to Target
3. ‘Narrow and Deep’ Beats ‘Broad and Shallow’
4. Understand How To Enter Those Markets
5. Critical Thinking

VI. VALUE PROPOSITION BUILDER : THE VALUE EXPERIENCE :
1. Focus on Customer Experience Delivers Profit
2. The Value of Research
3. Ascertaining What the Customer Values
4. The Value Interview
5. Summary

VII. VALUE PROPOSITION BUILDER : OFFERINGS :
1. Step 1. Categorize Your Current Portfolio
2. The Whole Product or Whole Service
3. Map to the Value Pyramid™
4. Profitability

VIII. VALUE PROPOSITION BUILDER : BENEFITS :
1. Expected Benefits
2. Augmented or Additional Benefits
3. Potential Benefits
4. Translating Benefits into Messages
5. Value Experience is Critical
6. The Value Difference

IX. VALUE PROPOSITION BUILDER : ALTERNATIVES AND DIFFERENTIATION :
1. Assessing Alternatives and Differentiation by Looking at Substitutes
2. What’s Your Difference?
3. To Sum it Up...

X. VALUE PROPOSITION BUILDER : PROOF :
1. Total Cost of Ownership (TCO), Return on Investment (ROI) and Cost-benefit (C-B)
2. TCO
3. ROI
4. C-B
5. Summary

XI. VALUE PROPOSITION TEMPLATE AND VALUE PROPOSITION STATEMENT :
1. Completing the VP Template and Creating Your VP Statement
2. Intel, and an Exercise in Getting your head Around Value Propositions
3. Timelines

XII. MESSAGE DEVELOPMENT :
1. Don’t Throw Your Money Away
2. Augmented Benefits
3. Creating a Message Framework and Hierarchy
4. Summary

XIII. IMPLEMENTATION :
1. Four Constituencies, One Goal-alignment of Value
2. What does It All Mean for Sales and Marketing?
3. Tools to Help Sales People Create Value
4. Offering Management
5. New Strategic Tools

XIV. STARTING AND SUSTAINING :
1. Are the Conditions Right?
2. Starting the Process
3. Building Your Value Proposition
4. Create Your Value Proposition Template and Write Your Value Proposition Statement
5. Ways to Use Your Value Proposition
6. Sustaining the Lead
7. And Finally...

XV. THE VALUE-FOCUSED ENTERPRISE :
1. Check the Rulebook, It’s Different Now
2. Decision Making, Value Creation and the CEO Paradox
3. Decisive Value-creating Companies Kick Sand in the Face of Ditherers
4. Capability Gaps and Unwritten Rules Sabotage Value Creation
5. We’ve Got a Great Solution! Where’s the Client?
6. Orchestrating Alignment-the Way to Value
7. Don’t Discount Human Nature
8. Where have We Got to? This Looks Like a New Planet